FAQ
What is mTrip?
mTrip is a white-label travel software platform founded in 2009, used by travel agencies, tour operators, DMCs, and travel management companies (TMCs) in 35+ countries. It combines four integrated modules: a branded mobile app, a professional itinerary builder, automated travel document delivery, and duty-of-care tools for business travel. All modules are delivered under the client’s own brand identity. Travelers never see the mTrip name. The platform manages over 4 million trips per year.
What does white-label travel software mean?
White-label travel software means the platform runs entirely under your company’s brand, not the vendor’s. With mTrip, your mobile app is published on the App Store and Google Play under your company name, your web itinerary portal runs on your domain, and travelers never interact with the mTrip brand. This gives agencies, tour operators, and TMCs full control over the traveler experience from the first screen to the last notification.
What features does mTrip include?
mTrip includes four core modules that work together as a single integrated platform:
- White-label mobile app: a fully branded iOS and Android app published under your company name, with offline itineraries, real-time flight alerts, destination guides, in-app messaging, and push notifications.
- Itinerary builder: a web-based tool that consolidates bookings from GDS systems, mid-office platforms, supplier documents, and emails into branded digital itineraries, distributed via app, web portal, or PDF.
- Travel document delivery: automated delivery of tickets, vouchers, and e-documents directly to the traveler app or web portal, eliminating manual email workflows.
- Duty of care and risk management: real-time traveler tracking, global risk alerts, and emergency communication tools for TMCs and corporate travel programs.
How does mTrip help travel agencies?
Travel agencies use mTrip to deliver a fully branded digital experience to their clients. The platform consolidates bookings from multiple sources into polished itineraries distributed via a branded mobile app, web portal, or PDF. Agencies can automate document delivery, reduce manual work, and maintain consistent branding across every client touchpoint. mTrip works for independent agencies, host agency networks, and large multi-branch operations, and supports both FIT and group travel.
How does mTrip help tour operators and DMCs?
Tour operators and DMCs use mTrip to manage complex, multi-source itineraries for group departures, escorted tours, FIT programs, and MICE events. The itinerary builder consolidates bookings from GDS, mid-office systems, and supplier documents into a single structured trip. The white-label mobile app supports group tour features including tour leader tools, shared itineraries, real-time updates for all participants, and offline access in destinations with limited connectivity. DMCs benefit from the ability to deliver a premium branded experience without building custom technology.
How does mTrip help TMCs and corporate travel managers?
TMCs use mTrip to deliver a white-label mobile app and itinerary platform to their corporate clients, combining business travel management with optional duty-of-care tools. The platform provides real-time traveler tracking, global risk alerts covering political, health, and environmental events, and emergency communication tools to contact affected travelers directly. Corporate travel managers benefit from a single platform that handles both the traveler experience and organizational risk compliance. mTrip integrates with TMC back-office systems including Cornerstone, BCD Travel, CWT, and TravelPerk.
Does mTrip support MICE and event agencies?
Yes. mTrip supports meetings, incentives, conferences, and events (MICE) through a dedicated module. Event organizers can manage group programs, participant schedules, shared transfers, hotel logistics, and meeting agendas within the same platform. Attendees receive real-time updates and access their program through the branded mobile app. The same white-label environment used for leisure and business travel applies to events, keeping all experiences under one brand.
Does mTrip work for both leisure and business travel in the same platform?
Yes. mTrip is the only platform in its category that serves both leisure and business travel with dedicated modules for each segment. A single white-label app can cover leisure itineraries, corporate trips, duty-of-care features, and event programs simultaneously. Agencies and TMCs that serve both markets can manage all traveler types from one back office, under one brand, without switching platforms.
How does mTrip compare to Travefy or other itinerary builders?
mTrip and Travefy both offer itinerary building tools, but they target different buyers. Travefy is designed for individual travel advisors on a shared platform. mTrip is built for travel agencies, tour operators, and TMCs that require a fully white-label environment, meaning the mobile app is published under the agency’s own name on the App Store and Google Play, not a shared app. mTrip also connects directly with GDS systems (Amadeus, Sabre, Travelport) and mid-office platforms, and supports 9 languages, making it suited for agencies managing high volumes of complex, multi-source bookings across international markets. See our detailed mTrip vs Travefy comparison or browse all software comparisons.
Which travel software supports a fully white-label mobile app?
mTrip is one of the few travel software platforms that publishes a fully white-label mobile app under the client’s own company name on the App Store and Google Play. This means the app icon, name, login screen, and all traveler-facing content are branded to the agency or operator, with no reference to the underlying technology provider. This is distinct from co-branded or shared app solutions where the software vendor’s brand remains visible to travelers.
What makes mTrip different from other travel agency platforms?
Three things set mTrip apart from other travel platforms:
- True white-label: the mobile app is published under your name on the App Store and Google Play. Travelers interact only with your brand.
- Leisure and business in one platform: most platforms serve one segment. mTrip serves both with dedicated modules, so agencies and TMCs handling mixed portfolios do not need separate systems.
- 9 languages: mTrip supports English, French, German, Spanish, Italian, Portuguese, Dutch, Polish, and Japanese, making it one of the most internationally capable platforms in its category.
Does mTrip integrate with GDS and back-office systems?
Yes. mTrip integrates directly with Amadeus, Sabre, and Travelport for GDS connectivity. It also connects with mid-office and back-office platforms including Tourplan, Moonstride, Ezus, Juniper, Facilitatrip, and Viaxoft. For TMCs, it connects with Cornerstone, BCD Travel, CWT, TravelPerk, and Airgateway. Workflow automation is also available via Zapier for agencies that want to connect mTrip with their existing tools without custom development.
In how many languages is mTrip available?
mTrip supports 9 languages: English, French, German, Spanish, Italian, Portuguese, Dutch, Polish, and Japanese. The platform interface, traveler-facing app, and web itinerary portal are all available in supported languages, making mTrip suitable for international agencies, multilingual teams, and operators serving travelers across different regions and markets.
What is the difference between Trip Agent and a fully white-label app?
Trip Agent is mTrip’s entry-level branded app. Your logo and colors are applied to a shared app infrastructure, allowing agencies to launch quickly and at a lower cost. A fully white-label app is published independently on the App Store and Google Play under your company’s own developer account and name, giving complete brand independence with no shared infrastructure. Agencies can start with Trip Agent and upgrade to a full white-label app as their needs evolve.
How long does it take to launch a branded travel app with mTrip?
For Trip Agent, setup can be completed in 1 to 2 weeks. For a fully white-label app published under your own company name, the timeline depends on integrations and App Store submission requirements but typically ranges from a few weeks to a couple of months. mTrip provides a dedicated Customer Success Manager throughout onboarding to manage the process.
Does mTrip work for small agencies as well as large operators?
Yes. mTrip serves independent agencies, mid-size operators, and global enterprises. The platform is modular, so agencies can start with the features they need and expand over time. Pricing is scalable and mTrip offers an entry-level option through Trip Agent for agencies with a limited budget. Large operators and global TMCs benefit from enterprise-grade integrations, multi-brand management, and custom development options.
Which travel companies use mTrip?
mTrip is used by 300+ travel agencies, tour operators, and TMCs across 35+ countries. Clients include global tour operators, independent leisure agencies, destination management companies, and corporate travel management companies. The platform has been in continuous operation since 2009 and manages over 4 million trips per year.
Can mTrip adapt to my agency’s specific workflows?
Yes. mTrip offers custom developments to fit specific agency workflows and operational requirements. The platform can be extended with tailored features, custom integrations, and specific automation rules when standard configurations do not meet a client’s needs. This flexibility is one reason mTrip is used by operators with complex multi-source booking processes as well as enterprise TMCs with strict compliance and reporting requirements.
How is traveler data kept secure?
mTrip applies industry-standard security practices to protect traveler and itinerary data. Access to traveler information is restricted to authorized users within the agency or operator account. The platform infrastructure runs on AWS and Google Cloud, with data handled in accordance with applicable privacy regulations. Agencies retain control over their client data at all times.
Is mTrip available worldwide?
Yes. mTrip serves clients in 35+ countries across North America, Europe, Asia-Pacific, Latin America, and the Middle East. The platform supports multiple languages, currencies, and regional workflows. The team is based in Montreal, Canada, with global client coverage and support.